Best Customer Support Tools
Discover the top-rated tools our experts recommend for your business needs.
Zendesk
Rating: ★★★★☆ (4.7)
Full Review
Pros: Robust ticketing system, omnichannel support, customizable workflows.
For: Businesses of all sizes seeking a scalable, all-in-one customer support platform.
| Pricing | From $19/agent/month |
| User Limit | Unlimited |
| Free Trial | Yes (14 days) |
Freshdesk
Rating: ★★★★☆ (4.6)
Full Review
Pros: Easy to use, strong automation tools, affordable pricing.
For: SMBs looking for an intuitive and budget-friendly customer support solution.
| Pricing | Free, from $15/agent/month |
| User Limit | Unlimited |
| Free Trial | Yes (21 days) |
Intercom
Rating: ★★★★☆ (4.5)
Full Review
Pros: Live chat, in-app messaging, excellent for customer engagement.
For: SaaS companies and product teams prioritizing user communication and onboarding.
| Pricing | From $74/month |
| User Limit | Unlimited |
| Free Trial | Yes (14 days) |
HubSpot Service Hub
Rating: ★★★★☆ (4.5)
Full Review
Pros: Seamless integration with HubSpot CRM, strong ticket management, customer feedback tools.
For: Teams already using HubSpot for marketing or sales.
| Pricing | Free, from $50/month |
| User Limit | Unlimited |
| Free Trial | Yes (14 days) |
LiveChat
Rating: ★★★★☆ (4.4)
Full Review
Pros: Fast setup, reliable live chat, strong reporting capabilities.
For: Businesses prioritizing real-time customer interactions.
| Pricing | From $20/agent/month |
| User Limit | Unlimited |
| Free Trial | Yes (14 days) |
Help Scout
Rating: ★★★★☆ (4.4)
Full Review
Pros: Simple interface, shared inboxes, strong collaboration tools.
For: Small to medium-sized teams needing an easy-to-use support system.
| Pricing | From $20/user/month |
| User Limit | Unlimited |
| Free Trial | Yes (15 days) |
Gorgias
Rating: ★★★★☆ (4.3)
Full Review
Pros: Excellent for eCommerce, integrates with Shopify, automates common queries.
For: Online stores looking for a tailored customer support solution.
| Pricing | From $60/month |
| User Limit | Unlimited |
| Free Trial | Yes (7 days) |
Drift
Rating: ★★★★☆ (4.3)
Full Review
Pros: Conversational marketing, chatbots, seamless CRM integrations.
For: Teams using chat and AI to convert leads while managing customer support.
| Pricing | From $40/month |
| User Limit | Unlimited |
| Free Trial | Yes (14 days) |
Kayako
Rating: ★★★★☆ (4.2)
Full Review
Pros: Unified support inbox, omnichannel support, strong self-service tools.
For: Small businesses wanting simple and effective customer support.
| Pricing | From $15/agent/month |
| User Limit | Unlimited |
| Free Trial | Yes (14 days) |
Groove
Rating: ★★★★☆ (4.2)
Full Review
Pros: Affordable, user-friendly, good for small teams.
For: Startups and small businesses looking for a lightweight support solution.
| Pricing | From $12/user/month |
| User Limit | Unlimited |
| Free Trial | Yes (15 days) |